apopov

Milo / help

Milo support

I build Milo myself. If something is not working, email me and I will reply personally.

Email about Milo ↗

Getting started

01

Open the library

Three stories are free. Choose a cover to start reading; the remaining stories require a subscription.

02

Read together

Open a story and read with your child. Stories already installed on the device generally work without a continuous internet connection.

03

Check your subscription

Purchases and restoration are in Milo’s parental settings. Restore using the Apple Account that bought the subscription.

Common questions

How do I restore paid stories?

In parental settings, tap Restore Purchases. If no active subscription is found, check the Apple Account on the device and email me if access does not return.

How do I cancel?

Apple manages the subscription. Open your Apple Account settings → Subscriptions and select Milo. Deleting the app does not cancel the subscription.

Do stories need the internet?

Stories are bundled with the app. A connection may be needed to buy or restore a subscription and download updates.

Data and deletion

Milo has no separate app account. Stories and reading data are on your device; delete the app to remove its local data. Device backups are managed in Apple settings.

Deleting the app does not remove the subscription, purchases or Apple Account data. Manage those with Apple. If you emailed me, you can request deletion of our correspondence below. Please do not send a child’s personal information.

Contact me

Tell me your device, iOS version, what you expected and what happened. For purchase questions, please do not send passwords or full payment documents.

pixelsnakeinfo@gmail.com ↗